Top Challenges in Managing Warranty Claims.
If there is one thing that many of the manufacturers of various products that we have in the market feel like it is of no use in the company and that it only gets to use a lot of money and the company resources it is the warranty department. One thing about this department is that it is very crucial to every producing company and there are several executives that do not still know the importance of this department to the company.
To them, this particular section of the company is not as productive as the other parts of the company and that the whole process just consists of manually intensive administrative task. To those companies that have begun to invest in these section of the company, they can be able to attest that there are many benefits that they are looking forward on enjoying such as getting to have reduced costs and also, having to improve the experience of the customers. There are some studies that were conducted and it was discovered that some reasons such as getting to improve customer satisfaction, improving the quality of the product and also increase in revenue are some of the reasons that make many executives invest in the warranty department.
During their daily operations, there are many challenges that these departments get to face as they continue to operate. During their operation hours, there are many problems that these companies get to face and one of them is the duplication of data for a long time now. On matters concerning data duplication, there is a lot of time that is spent by most of these companies when they get to enter the customers’ data into the system. With the help of a warranty management software, it shall be easy for you to key in the info regarding a customer, and also helps with improving the work rate.
Another challenge is the lack of proper communication between the warranty service provider with the customer who tends to think that their claims are not being handled professionally, faster or even correctly as they expected, these lead to some claims falling through the cracks. The department can be able to ensure that no information concerning the product brought in the by the customer or the customer info gets to fall in cracks if they just get to have proper communication systems with them. There are those recurring issues that the warranty service providers are able to note from the customers, they can be able to eliminate such issues from getting to happen again on the products. In collaboration with the production department, the warranty department can be able to stop this recurring issues from coming back by simply communicating to the production line and getting them to make the necessary adjustments.